Simply select your preferred item (e.g., ceramics or lacquerware) and add it to your cart. Proceed to checkout and fill in the required information.

If your order has not yet shipped, please contact us immediately. We will do our best to accommodate changes or cancellations.

We currently ship to the following countries and regions:
China, Taiwan, South Korea, Malaysia, Singapore, Australia, New Zealand, Ireland, the United Kingdom, Italy, the Netherlands, Austria, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, Finland, France, Belgium, Portugal, the United States, and Canada.

We usually process orders within 3–5 business days. Once shipped, delivery typically takes 5–12 business days, depending on the destination and customs.

Orders are typically processed and shipped within 3–5 business days after confirmation. Once shipped, delivery usually takes 5–12 business days, but this may vary depending on the destination.

Shipping costs depend on the product’s weight and the destination. You can check the shipping fee at checkout before finalizing your order.

We ship all items via Japan Post’s EMS to ensure safe and prompt delivery.

Once your order ships, we’ll email you a tracking number to follow your package via EMS.

Re-delivery fees due to an incorrect address or absence at delivery are the customer’s responsibility, so please double-check your shipping information.

You are responsible for any customs duties or import taxes that apply in your country. Please check local regulations in advance.

Certain products may be restricted in some countries. If your order includes such items, we will contact you directly.

You can request a return or exchange within 14 days of receiving the product. The item must be unused and in its original condition.
Please note that unless the return is due to our error (such as receiving a defective or incorrect item), we are unable to refund shipping costs for either the original delivery or the return.

Contact us at support@digthejapan.com within 14 days of receiving your order. We’ll provide detailed instructions on how to proceed.Please note that unless the return is due to our error (such as receiving a defective or incorrect item), we are unable to refund shipping costs for either the original delivery or the return.

Please let us know immediately at support@digthejapan.com. We’ll review the situation and arrange an exchange or refund if necessary.

Please note that unless the return is due to our error (such as receiving a defective or incorrect item), we are unable to refund shipping costs for either the original delivery or the return.

We accept Credit Cards, PayPal, and Amazon Pay.

Yes, multiple currencies are supported. Your payment provider will automatically perform the currency conversion.

Once we inspect and approve your return, refunds are typically processed to your original payment method within 10 business days. It may take additional time for your bank or credit card provider to finalize the transaction. If more than 15 business days have passed since approval, please contact us at support@digthejapan.com.

Please reach out via our online contact form or support@digthejapan.com. We’re here to assist with any concerns or questions.

We currently operate exclusively online. We do not have any physical retail locations.